常見問題 FAQ
常見問題
Frequently Asked Questions

條款和細則

本公司為代辦澳洲簽證旅行社簽證是否獲批,最終由澳洲領事館決定.若果澳洲領事館拒絕批出簽證,申請人雖要有義務提交更多補充資料及同意簽證費用將不會退還.在一般正常情況下普通ETA簽證12小內批出,特快ETA簽證1小時內批出.(ETA簽證不適用於香港身份証明書DI及其他不符合ETA國家護照申請600簽證).請注意有機會澳洲領事館會抽樣檢查申請人所提供的申請資料是否符合簽證要求.因而延長澳洲簽證獲批時間,申請明白最終簽證獲批時間由領事館決定,本公司一概不負責任及申請人同意簽證費用將不會退還.電子簽證 (ETA) 是以觀光或商務為目的訪問澳洲, 一年多次入境澳洲,最長不超過3個月的滯留訪問遊客用電子簽證。注意申請人護照必須由出發當日起計算有半年有效期.香港身份証明書DI及中國內地護照,澳門特區護照,其他國家護照申請600簽證澳洲旅遊簽證.申請人在提供足夠申請資料情況下, 申請時間不小於14個工作天.

Terms & Conditions

We are the private company in Hong Kong, and are not affiliated with the Austrailian Government website.

The Electronic Travel Authority (ETA) is available online 24 hours a day seven days a week, for applicants outside Australia who want to visit Australia for tourism or business purposes.
 
An ETA allows the holder to travel to Australia as many times as required within the validity period which is 12 months from the date of issue. The maximum length of each visit is three months.
 
An ETA is an electronically stored authority equivalent to a visa. There is no stamp or label placed in your passport. ETA information is accessible by airlines, travel agents and Australian border agencies. An ETA is linked to the passport number that is used in an ETA application and the holder must use the same passport to travel to Australia.
 
Attention:An ETA is automatically linked to your passport. The customs authorities and airline check-in staff have access to this information, using your passport details, so there is no need for any further documentation or reference numbers to be presented. 
 
Hong Kong Identity Card DI and Mainland China Passport, Macao SAR Passport, and other national passports apply for a 600 visa Australian Tourist Visa. Applicants should provide no less than 14 working days when they provide sufficient application information.
 

那些個人資料我們會從申請簽證APP收集?
申請人在本公司申請APP申請過程中,申請人可能會被要求輸入姓名,電子郵件地址,郵寄地址,電話號碼,信用卡信息,護照號碼或其他詳細資料,用於申請簽證.
我們什麼時候收集個人資料?
當申請人經本公司APP填寫澳洲簽證申請表時,我們會收集你的個人資料。
我們如何使用你的個人資料?
當你進行申請簽證程序,信用卡付款,瀏覽APP或使用某些其他APP功能時,我們可能會向你收集個人資料.
我們如何保護你的個人資料?
我們會定期掃描我們的APP,查找安全漏洞和已知漏洞,以便你盡可能安全地瀏覽本公司的申請APP。
我們不使用惡意軟件掃描。申請人的個人資料在安全網絡系統後台,只有重要職員才能用系統查詢,並且需要對資料保密。此外,申請人提供的所有敏感資料/信用卡資料都通過安全(SSL)技術進行加密。當用戶下訂單輸入時,提交所有個人資料都會授其技術進行加密保障,我們會實施各種安全措施。所有網上信用卡交易過程中都是通過,第三方網絡付款供商處理,不會透過本公司的伺服器上存儲或處理。
如何使用你的個人資料?
我們從申請人處收集的個人資料(自願)包括護照信息,電話號碼和電子郵件地址。只會使用電子郵件地址,以便我們向申請人發送電子簽證文件。其於以上原則,本公司不會向第三方出售或分享任何信息,也不會作為本公司聯繫客戶資料。
我們使用'cookies'嗎?
本公司不會將Cookie用於跟踪目的。您可以選擇讓你電腦在每次發送cookie時向您發出警告,或者您可以選擇關閉所有Cookie。您可以通過瀏覽器(如Internet Explorer)設置執行此操作。每個瀏覽器都略有不同,請查看瀏覽器的“幫助”選項,了解修改Cookie的正確方法。如果禁用cookie某些功能有機會不能正常運作,但是申請人仍然可以在網頁申請簽證。
第三方披露
除非我們向申請人提前通知及授到申請人同意,否則我們不會將你的個人身份資料出售,交易或以其他方式轉讓給第三方。但不適用於不在本公司控制範圍,例如;APP託管合作夥伴以及協助我們運營APP,盡管些合作夥伴同意將申請人資料保密,以遵守法律.
個人信息
Nexus Travel Compnay Limited不會收集任何非自願提供的個人信息。我們會自動收集基本的信息,如IP地址,服務器信息,瀏覽器類型和操作系統。
我們會自動將提交的個人資料保存到數據庫中,該數據庫將存儲客戶的姓名和護照信息。這將僅用於簽證用途。不會用於其他任何目的。
你提供給我們的所有個人資料將被保密,並且只會根據您的同意使用和/或披露。
第三方鏈接
本公司APP上不會包含或提供第三方產品或服鏈接務。
What Personal information do we collect from the people that visit our APP?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, passport number or other details to help you with your experience and to have your visa processed successfully.

When do we collect information?
We collect information from you when you fill out an application for your Australian visa here.

How do we use your information?
We may use the information we collect from you when you apply for a visa, make a purchase, surf the APP, or use certain other site features in the following ways:


How do we protect visitor information?
Our APP is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

How Information is Used
The information we collect from our customers (voluntarily) includes passport information, phone number, and e-mail address. The e-mail address will be used so that we can send customers a confirmation of their visa status. Otherwise, we do not sell or share any information with third parties nor will we as a company contact our customers.

Do we use 'cookies'?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.


Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include APP hosting partners and other parties who assist us in operating our APP, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Personal Information
Nexus Travel Compnay Limited does not collect any personal information that is not provided voluntarily. We do automatically collect basic computer information such as IP address, server information, browser type, and operating system.

We automatically save submitted information to a database, which will store name and passport information for our customers. This will be used solely for the purpose of Australian Visas. It will not be used for any other purpose.

All personal information you provide us will be treated confidentially, and will only be used and/or disclosed in accordance with your consent.

Third-party links
We do not include or offer third-party products or services on our APP.

本公司僅在澳洲政府拒絕處理你的簽證情況下(不包括拒簽),
或申請人手持護照並不符合該澳洲簽證類別.基於以上兩點申請人可以要求全額退款.
申請人同意在使用本公司APP的服務,包含申請人的代理人、職員與股東,因誤用或濫用本APP而導致問題發生時,放棄提出訴訟的權利。 所有的退費問題請透過本公司網頁提出申請,退款金額將於1週內將款項退回你的信用卡帳戶,並撤銷該款項交易。
Only works if the Australian government refuses to process your visa (excluding the refusal).
Or the applicant's passport does not meet the Australian visa category. Based on the above two points, the applicant can request a full refund.
The Applicant agrees to waive the right to file a lawsuit when using the services of the Company's APP, including the applicant's agent, staff and shareholders, as a result of misuse or abuse of the APP. All refunds should be submitted through our APP. The refund amount will be refunded to your credit card account within 1 week and the transaction will be cancelled.

電子簽證 (ETA) 是以觀光或商務為目的訪問澳洲, 一年多次入境澳洲最長不超過3個月的滯留訪問遊客用電子簽證。注意申請人護照必須由出發當日起計算有半年有效期.

以下國家護照符合ETA申請:
Hong Kong     香港(中國)
BNO英國國民(海外)護照     
Canada    加拿大
United States of America    美國
Portugal    葡萄牙
Andorra    安道爾
Austria    奧地利
Brunei    文萊
Denmark    丹麥
Finland    芬蘭
France    法國
Germany    德國
Greece    希臘
Iceland    冰島
Ireland    愛爾蘭
Italy    意大利
Japan    日本
Liechtenstein    列支敦士登
Luxembourg    盧森堡
Malaysia    馬來西亞
Malta    馬耳他
Monaco    摩納哥
Netherlands    荷蘭
Norway    挪威
San Marino    聖馬利諾
Singapore    新加坡
South Korea    韓國
Spain    西班牙
Sweden    瑞典
United Kingdom     英國
Vatican City    梵蒂岡城
 

免責聲明

Australia Visa Service Centre我們是代辦澳洲簽證旅行社, 本公司透過澳洲領事館認可的電子簽證系統幫申請人代辦澳洲簽證, 但本公司與澳洲領事館並沒有直接關係。